ManageLoom FAQ

What is ManageLoom?

ManageLoom is an AI-powered property management assistant that helps landlords and small property managers save hours every week. It automatically triages tenant maintenance requests, sends rent reminders, keeps tenants updated, and delivers clear monthly reports — all with plug-and-play setup and human oversight where it matters.

Who is ManageLoom for?

ManageLoom is built specifically for:

  • Small landlords managing 1–50 units

  • Boutique property managers with 50–200 units

  • Owners who want professional-level organization without paying for enterprise software or learning complex tools

If you’re overwhelmed by calls, emails, and spreadsheets, ManageLoom is for you.

How does the AI actually work?

When a tenant submits a request (via form, text, or email), our AI:

  1. Reads their message and analyzes urgency

  2. Suggests the right trade (plumber, electrician, etc.)

  3. Generates a clear next-step plan for you

  4. Notifies the tenant with an empathetic, professional reply

  5. Logs everything in your dashboard and schedules a follow-up reminder

You stay in control — the AI just does the heavy lifting.

Will AI replace me as the landlord or manager?

No — ManageLoom is designed as a co-pilot, not a replacement.
You always approve expensive repairs, legal notices, or sensitive communications. Our goal is to eliminate repetitive admin work so you can focus on growth and strategy.

Do my tenants need to download an app?

No apps required!
Tenants just use a simple web form or email link. You can even print and share a QR code that takes them directly to your request page.

How fast can I get started?

Most landlords are fully set up within 24 hours.
We connect your properties, customize your settings, and give you a unique tenant link to start using right away.

Is my data secure?

Yes — security and privacy are a top priority.

  • Tenant data is stored securely and only shared with vendors you approve

  • Sensitive cases (like legal issues) are flagged for human review

  • We delete raw data on request or after your retention period ends

How much does it cost?

We offer flexible, affordable plans designed for small landlords:

  • Starter plans from $29/month (up to 10 units)

  • Growth plans for managers with up to 50 units

  • Pro plans with full-suite automation and SLA (Service Level Agreement) support

You can start with a free trial and upgrade when you’re ready.

Do you integrate with existing systems?

Yes — ManageLoom can plug into your existing tools like Google Sheets, Gmail, QuickBooks, or SMS platforms. If you’re already using software like Buildium or AppFolio, we can run in parallel to handle the automation side without disrupting your workflow.

What happens if the AI gets something wrong?

Every AI decision is logged, and you can override or edit any result. If a request is unclear or confidence is low, we flag it for manual review so you stay in control.

Can I customize how the AI replies to tenants?

Absolutely!
You can choose tone (friendly, formal, professional) and add your own templates or policies so tenant communication sounds exactly like you want it to.

What kind of support do you offer?

All plans include email support. Higher-tier plans include priority support, a dedicated account manager, and onboarding assistance. We also offer free training calls for your team if needed.

What if I only want one feature (like maintenance triage)?

No problem — ManageLoom is modular.
You can start with a single feature and add more over time as your portfolio grows.

What makes ManageLoom different from other property management software?

Unlike big platforms that are expensive, complex, and slow to set up, ManageLoom is:

  • AI-first: It actively does the work, not just store data

  • Plug-and-play: No long onboarding or training needed

  • Human-in-the-loop: You approve sensitive actions

  • Affordable: Perfect for landlords priced out of enterprise software

  • Tenant-friendly: Improves tenant satisfaction with fast replies